Support
Frequently Asked Questions
Find instant answers to the most common questions about delivery, returns, orders, payments, your account and our gloves. Can’t find what you’re after? Get in touch.
Delivery
How long does delivery take?
Delivery times vary depending on location, but most UK orders arrive within 2–4 working days.
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and costs will be calculated at checkout.
How much does delivery cost?
UK standard delivery costs are shown at checkout. International shipping rates vary by destination and will be calculated automatically when you enter your address.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive an email with tracking information so you can follow your delivery every step of the way.
What are your UK delivery options?
Standard UK delivery is £4.99 (2–4 working days), free on orders over £50. Express delivery is £6.99 for faster dispatch.
Do you offer same-day despatch?
Please order before 1pm to guarantee same-day despatch. Orders placed after 1pm may be shipped the next working day.
What are your overseas shipping costs?
Delivery to Europe costs £14.99. All other international destinations ship at a flat rate of £23.99. Delivery times vary by destination and are calculated at checkout.
What is your policy on delivery instructions?
Any delivery instructions requesting that your parcel be left in a safe place are provided at your own risk.
Returns
Can I return or exchange my gloves?
Yes, we accept returns and exchanges within our policy period, provided the gloves are unused and in original packaging.
What if my gloves arrive faulty?
If you receive a defective product, please contact our support team immediately with photos and order details, and we'll resolve it quickly.
How do I start a return?
Contact us via our Contact Us page with your order number and reason for return, and we’ll guide you through the process.
How long do refunds take?
Once we receive your returned item, refunds are typically processed within 5–7 working days.
My Orders
How do I check my order status?
Access your My Account page to view order history and current status, plus receive email updates.
Can I cancel or change my order?
Contact us immediately if your order hasn't been dispatched yet; once shipped, modifications aren't possible.
I haven't received my order — what should I do?
Check your tracking information first, then contact support if issues persist.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal and other payment options available at checkout.
Is my payment information secure?
All transactions are processed through secure, encrypted payment gateways.
My payment was declined — what should I do?
Verify your card details, check funds, try another payment method, or contact your bank for assistance.
My Account
How do I create an account?
Create one during checkout or visit the My Account page for faster checkouts and order tracking.
I've forgotten my password — how do I reset it?
Click the 'Lost your password?' link on the My Account login page. Enter your email address and we'll send you a link to reset your password.
Can I update my delivery address or personal details?
Yes. Log in to your My Account page and navigate to your account details to update your address, email, or other personal information.
Products
What makes Keeper iD Goalproof gloves different from other brands?
The gloves combine premium latex grip, advanced comfort technology, and reinforced protection zones.
Are these gloves suitable for both match play and training?
Yes. Our gloves are designed for versatility — offering elite grip for match situations while maintaining durability for regular training sessions.
What level of goalkeeper are these gloves designed for?
All levels — from grassroots and academy players to semi-professional and professional goalkeepers.
How do I choose the right glove size?
Measure from the base of your palm to the tip of your middle finger. Use our size guide to find the perfect fit.
What cuts are available and which should I choose?
Multiple cuts are available, including Negative Cut for a tight fit, Hybrid Cuts combining comfort and grip, and Roll Finger for maximum latex contact.
Do the gloves perform well in wet conditions?
Yes. Our professional-grade latex is designed to perform in both dry and wet conditions.
Do Keeper iD Goalproof gloves offer finger protection?
Selected models include finger protection technology to reduce the risk of hyperextension injuries.
Are the gloves suitable for all playing surfaces?
Yes, but we recommend using specific gloves for artificial turf (AG) to maximise durability.
How do I care for my goalkeeper gloves?
Rinse your gloves with lukewarm water after each use, gently removing dirt, and allow them to air dry naturally.
Can I personalise my gloves?
Yes! Keeper iD specialises in customisation. You can add names, numbers, or unique designs to make your gloves truly yours.