FREQUENTLY ASKED QUESTIONS

Delivery times vary depending on location, but most UK orders arrive within 2–4 working days.

Yes, we offer worldwide shipping. Delivery times and costs will be calculated at checkout.

UK standard delivery costs are shown at checkout. International shipping rates vary by destination and will be calculated automatically when you enter your address.

Yes. Once your order has been dispatched, you’ll receive an email with tracking information so you can follow your delivery every step of the way.

Royal Mail Tracked 24 — £6.00
Usually 1–3 working days (allow up to 10 working days).

Royal Mail Tracked 48 — £4.00 (FREE on orders over £50)
Usually 2–5 working days (allow up to 14 working days).

Guaranteed Next Day Delivery — £8.00
Order before 1pm. Not available on Saturdays, Sundays, Mondays or Bank Holidays (UK only). Orders placed after 1pm on a Friday will be delivered by 6pm the following Tuesday, excluding Bank Holidays.

Saturday/Sunday Guaranteed — £12.00
Choose the Saturday option before 1pm on Friday, or the Sunday option before 9am on Saturday. UK only, excluding Bank Holidays.

Delivery times may vary for remote destinations (e.g. Scottish Highlands and Channel Islands).

Please order before 1pm to guarantee same-day despatch. Orders placed after 1pm may be shipped the next working day.

If this is a concern, please use the Contact Us form before placing your order.

Europe — £7.00
Usually 3–7 working days (allow up to 30 working days).

Rest of World — £9.00–£12.00
Usually 7–12 working days (allow up to 30 working days).

UPS / DHL / DPD Express (Overseas)
Available to 215+ countries. Usually 2–5 business days. Please order before 12 noon for same-day despatch. Prices shown at checkout as costs vary by country.

Brexit / VAT note: Customers outside the UK will not pay UK VAT (20%). A product priced at £50 will show as £41.67 for international customers. Please be aware that your country may charge local duties and taxes on receipt — these are outside our control and not included in your order total.

Note: We are currently aware of extended processing times for deliveries to Colombia, Mexico, and Israel.

Any delivery instructions requesting that your parcel be left in a safe place are provided at your own risk. By submitting such instructions you are authorising the delivery driver to leave the parcel as directed.

Keeper iD cannot be held responsible for any items left at your request that are subsequently lost or stolen. Your instructions are passed to the courier and used at their discretion.

Please allow up to 10 business days to resolve queries relating to non-delivery or return-to-sender issues.

Yes, we accept returns and exchanges within our policy period, provided the gloves are unused and in original packaging.

If you receive a defective product, please contact our support team immediately with photos and order details, and we’ll resolve it quickly.

To start a return, please contact us via our Contact Us page with your order number and reason for return. We’ll guide you through the process.

Once we receive your returned item, refunds are typically processed within 5–7 working days. The funds will be returned to your original payment method.

Log in to your My Account page to view your order history and current order status. You’ll also receive email updates as your order progresses.

If your order hasn’t been dispatched yet, please contact us as soon as possible via our Contact Us page and we’ll do our best to make changes. Once dispatched, changes can no longer be made.

If your order hasn’t arrived within the expected delivery window, please check your tracking information first. If there’s an issue, get in touch with us via our Contact Us page and we’ll investigate right away.

We accept all major credit and debit cards, as well as PayPal and other payment options available at checkout.

Absolutely. All transactions are processed through secure, encrypted payment gateways. We never store your full card details.

Please check your card details are entered correctly and that you have sufficient funds. If the problem persists, try a different payment method or contact your bank. You can also reach us via our Contact Us page for help.

You can create an account during checkout or by visiting our My Account page. Having an account lets you track orders, save your details, and check out faster.

Click the “Lost your password?” link on the My Account login page. Enter your email address and we’ll send you a link to reset your password.

Yes. Log in to your My Account page and navigate to your account details to update your address, email, or other personal information.

Keeper iD Goalproof gloves are engineered for performance, durability, and confidence. They combine premium latex grip, advanced comfort technology, and reinforced protection zones to help goalkeepers perform at their best in all conditions.

Yes. Our gloves are designed for versatility — offering elite grip for match situations while maintaining durability for regular training sessions.

Keeper iD Goalproof gloves cater to all levels — from grassroots and academy players to semi-professional and professional goalkeepers.

Measure from the base of your palm to the tip of your middle finger. Use our size guide to find the perfect fit. A snug fit is recommended for optimal control and grip.

We offer multiple cuts including Negative Cut (NC) for a tight, second-skin fit, Hybrid Cuts that combine comfort and grip, and Roll Finger for maximum latex contact. Your choice depends on personal preference and feel. Visit our Glove Cuts Explained page for more detail.

Yes. Our professional-grade latex is designed to perform in both dry and wet conditions. Slightly dampening the palms before use enhances grip.

Selected models include finger protection technology to reduce the risk of hyperextension injuries while maintaining flexibility.

Yes, but we recommend using specific gloves for artificial turf (AG) to maximise durability.

We recommend rinsing your gloves with lukewarm water after each use, gently removing dirt, and allowing them to air dry naturally. Avoid direct heat sources like radiators. Visit our Product Care page for a full guide.

Yes! Keeper iD specialises in customisation. You can add names, numbers, or unique designs to make your gloves truly yours. Check out our Glove iD page to get started.